TLS Developer

The TLS (Third level Support) deals with investigating and solving various problems ranging from bugs, configuration-level applicative problems, and compliance issues to code problems in the production environment of the company. Analyzing problems, identifying their root cause, and providing solutions while meeting goals availability (SLA), in close cooperation with R&D teams & product management.

 What you’ll be doing:

Handling calls and requests arriving at the TLS from SLS and supporting tech staff, as well as directly from business customers. This role is inside a development (scrum) team, meaning that you will work closely with developers and QA to deliver quality software products to our customers.

 Who we are looking for:

• Excellent in-depth understanding of the business flows and ability to clearly explain/describe them – creating documentation if needed
• Researching, diagnosing, troubleshooting & identifying solutions to resolve customer issues
• Analyzing operational data into business and technical conclusions
• Communicating with customers and managers as required, by keeping them informed of incident progress, notifying them of impending changes or agreed outage
• Working with multiple business stakeholders to understand, investigate and provide feedback on the services/functions/processes of the responsible gaming department
• Excellent written and verbal communication skills (English)
• Ability to work both independently and in a team
• Cooperating with Development & Product Teams, SLS & Compliance
• Analytical skills, experience with system log analysis
• Strong SQL Knowledge
• Ability to analyze application logs and read code
• Strong problem-solving skills
• Excellent client-facing skills

What we offer:

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

• Financial: Competitive salary
• Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Holiday entitlement: You’ll be entitled to 22 annual leave days, plus bank holidays and an extra day for your birthday.
• eLearning
• Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts.
• Healthcare: We prioritize your health and well-being, offering comprehensive healthcare benefits.
• ...and more

More about evoke

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888, and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction, and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke. 

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. 

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. 

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.