➢ Form part of the CS & DD leadership and provide analytical services to the business unit managers and other departments across the Company.
➢ Analytics on Customer behavior related to Safer Gambling, Customer Affordability, AML, KYC, and Enhanced Due Diligence.
➢ Building Dashboards for related CS & DD operations and management.
➢ Producing analysis and identifying gaps on high risk customers our current risk operations with proposals on optimization.
➢ Producing business impact analysis on new proposals for further risk mitigation measures.
➢ Building QA analysis reports ensuring that day to day operations are working effectively and according to design.
➢ Analyzing the CS & DD operations (100+ staff) assessing performance with recommendations of improvements.
➢ Maintaining and adapting head count models ensuring the business unit leaders are aware of any recruitment requirements.
➢ Liaise with CS & DD department teams and assisting them in their work enquiries and day to day operations – through running and reviewing reports.
Key Performance Indicators:
➢ Producing complete analysis with clear impacts and proposals.
➢ Sound basis of analysis.
➢ Meeting tight deadlines.
➢ Quality of Presentation and communication of information.
➢ Number of risks identified independently through own initiatives resulting in business proposals.
➢ Identifying all potential risks of failures in operations and setting up QA measures to ensure they are picked up.
➢ The quality and quantity of reports/analysis provided, and the actions taken upon these.
➢ Good working relationships with stake holders across all locations.
Technical Skills Required:
The candidate consent that the information in this Candidate Application and any personal information concerning him/her which is obtained by the Company or from other sources, will be held and managed by the Company or on its behalf, and that the Company shall be entitled to use and transfer such information to third parties, including Company’s affiliates, business partners or contractors/service providers, in Romania or abroad, to the extent required while maintaining your right to privacy. The Company undertakes that the information will be used, and transferred for the purposes related to the recruitment process, including assessment of your qualifications against our work opportunities, verification and reference/background checks, communications with you about the recruitment process and/or your application and/or compliance with applicable laws, regulations, legal processes or enforceable governmental requests.