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protech
București
Position ID: 9E.F2B

2nd Level Technical Support Engineer

888Sparkware – part of 888 Holdings, one of the world’s most popular online gaming companies, is looking for a highly motivated 2nd Level Technical Support Engineer to join our IT Operations team.

Our new colleague day to day activity will consist in:

  • Being the single point of contact/acting as a true "Technical Advisor" and offering 1st and 2nd line technical support which includes managing software licenses, software and hardware troubleshooting for PCs, MAC’s and USB / LAN Printers, deploying new workstations or replacing faulty devices
  • Organizing, prioritizing, and solving open cases managed by our ticketing system and respecting the SLA. Offering advice in the use of specific software, creating necessary documentation, diagrams, and any other necessary detailed instructions for employees to better understand the newly implemented technologies
  • Creating reports and statements to ensure synchronization between the Corporate Partners from different sites
  • Offering remote or telephone support to other offices of our company.

You will work with:

  • Servers and Consoles
  • Active Directory, Exchange Server, Fileserver, Skype For Business, VMWare, JAMF/Casper, Juniper/VPN, Microsoft Team Foundation, SCCM, MobileIron, DNS, DHCP, PRTG, Zoom, Office 365, (Network Layer 4).

You will also:

  • Ensure that the network is fully functioning at the normal parameters, managing and maintaining the technical room (servers resources physical update) 
  • Troubleshoot network on the software and hardware side.

You will handle the:

  • Security area: Being responsible for keeping security software installs on devices at 100% compliance, updating security software, and troubleshooting
  • Work with Wave/SafeEnd, IronPort, Symantec Data Lose Protection, Symantec Antivirus, and Cisco NAC Appliance
  • Mobile Devices: Supporting Android and iOS devices, managing through Mobile Iron Console
  • Administrative and Training
  • Assisting and providing specific training for installing and using the meeting rooms equipment
  • Administrating the Asset Management components via Microsoft Dynamics NAV
  • Be the Focal point for all sessions on the technical maintenance side, including verification and upgrades
  • Reporting the needs of the local employees to facilitate their work and/or increase their work productivity
  • Coordinating the Sales department on the IT area topics.
POSITION | 2nd Level Technical Support Engineer | Position ID: 9E.F2B

Privacy Policy

The candidate consent that the information in this Candidate Application and any personal information concerning him/her which is obtained by the Company or from other sources, will be held and managed by the Company or on its behalf, and that the Company shall be entitled to use and transfer such information to third parties, including Company’s affiliates, business partners or contractors/service providers, in Romania or abroad, to the extent required while maintaining your right to privacy. The Company undertakes that the information will be used, and transferred for the purposes related to the recruitment process, including assessment of your qualifications against our work opportunities, verification and reference/background checks, communications with you about the recruitment process and/or your application and/or compliance with applicable laws, regulations, legal processes or enforceable governmental requests.

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