Role Purpose: Involvement in customer safety related topics in order to maintain compliance with 888’s social responsibility policies and all relevant regulatory requirements.
Schedule: 5 days for week, Monday to Sunday, starting from 08:00 a.m., 10:00 a.m. ora 12:00 p.m. - 9 hours schedule.
Ø Day-to-day handling of the Observer (pro-active tracking tool to identify players behavior), including activity analysis, basic source of funds/AML checks, call/email correspondence.
Ø Monitoring of various processes and procedures with the help of daily reports.
Ø Reviewing/amending manuals and existing procedures, as related to customer safety and compliance in all regulated markets.
Ø Handling of escalated/difficult queries and complaints as required in order to investigate and determine the most appropriate action to take.
Ø Research and preparation of case studies/presentations for training purposes (as required).
Ø Testing of new games, products and software to ensure SG tools are functioning (as required).
Ø Ability to identify key training needs and assist Training Department in delivering related Training where needed.
Ø Liaising with other 888 sites and departments (internal/external) as required.
Ø Any other tasks assigned by Line Management.
Technical Skills Required:
Ø Excellent working knowledge of Backoffice tools (Boss, Q-Manager, RightNow, BARC/Cat desired).
Ø Proficiency in MS Office applications.
Must have/Essential Skills:
Ø Effective communication skills (verbal and written).
Ø Proficient in MS Office applications.
Ø Reasoning and analytical ability in order to make decisions.
Ø Good assessment of situations under stressful circumstances.
Ø Excellent organizational and prioritization skills.
Ø Must be adaptable to changing procedures and be able to work with various stakeholders.
Ø Able to work under pressure and to deadlines.
Ø Diplomatic, flexible and approachable.
Ø Strong team player.
Ø Good attention to detail.
Ø Patient, proactive, responsible and reliable.
Nice to have/ Desirable:
Ø Previous Responsible Gaming experience.
Ø Experience in dealing with complex and challenging cases.
The candidate consent that the information in this Candidate Application and any personal information concerning him/her which is obtained by the Company or from other sources, will be held and managed by the Company or on its behalf, and that the Company shall be entitled to use and transfer such information to third parties, including Company’s affiliates, business partners or contractors/service providers, in Romania or abroad, to the extent required while maintaining your right to privacy. The Company undertakes that the information will be used, and transferred for the purposes related to the recruitment process, including assessment of your qualifications against our work opportunities, verification and reference/background checks, communications with you about the recruitment process and/or your application and/or compliance with applicable laws, regulations, legal processes or enforceable governmental requests.