Position ID: 46.745

Onboarding Specialist

We are one of the world's leading betting and gaming companies. In 2022, Evoke acquired the international (non-US) business of William Hill to create a global industry leader. Headquartered in Gibraltar and listed in London, Evoke operates from 15 offices worldwide and employs over 12,000 people globally.

Evoke’s mission is to lead the gambling world in creating the best betting and gaming experiences, bringing unrivaled moments of excitement to people’s day-to-day lives. It achieves this by developing state-of-the-art technology and content-rich products that provide fun, and safe betting and gaming entertainment to customers worldwide.

Evoke owns and operates internationally renowned brands, including 888casino, 888sport, 888poker, William Hill, and Mr. Green.

As an Onboarding Specialist, you will play a crucial role in ensuring a seamless and efficient process for integrating new payments providers into our organization. Your primary responsibility will be to oversee the entire onboarding process, from initial contact through to successful integration and beyond. You will work closely with various teams to gather requirements, coordinate resources, and provide guidance to ensure that the onboarding experience meets the needs of both the organization and the providers being onboarded. Additionally, you will conduct periodic KYC (Know Your Customer) reviews and audits to ensure compliance with regulatory requirements.

Key Responsibilities:

  • Serve as the primary point of contact for new providers throughout the onboarding process. Establish and maintain open lines of communication to address questions, concerns, and expectations.
  • Conduct periodic KYC reviews of providers to ensure compliance with regulatory requirements and mitigate potential risks.
  • Handle department’s regulatory audits.
  • Develop and implement an effective onboarding strategy tailored to the needs of each provider. Define clear objectives, timelines, and deliverables to ensure a smooth transition.
  • Collaborate with internal stakeholders to gather requirements for onboarding, including necessary documentation, and resources.
  • Maintain accurate records of the onboarding process, including documentation of completed activities.
Job Requierments
  • An eligible bachelor’s degree
  • Strong written and verbal English communication skills
  • Experience in onboarding, client management, or project management.
  • Strong organizational and multitasking abilities, with keen attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work effectively both independently and as part of a team
  • Proficiency in Microsoft Office and other relevant software applications
  • Experience in the technology or software industry is a plus
  • Flexibility to adapt to changing priorities and timelines.
POSITION | Onboarding Specialist | Position ID: 46.745

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The candidate consent that the information in this Candidate Application and any personal information concerning him/her which is obtained by the Company or from other sources, will be held and managed by the Company or on its behalf, and that the Company shall be entitled to use and transfer such information to third parties, including Company’s affiliates, business partners or contractors/service providers, in Romania or abroad, to the extent required while maintaining your right to privacy. The Company undertakes that the information will be used, and transferred for the purposes related to the recruitment process, including assessment of your qualifications against our work opportunities, verification and reference/background checks, communications with you about the recruitment process and/or your application and/or compliance with applicable laws, regulations, legal processes or enforceable governmental requests.

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