Second Level Support Engineer

888Sparkware – part of 888 Holdings, one of the world’s most popular online gaming companies, is looking for a highly motivated Second Level Support Engineer to join SLS technical team.

The SLS engineer (Second Level Support) deals with the treatment and solution of various problems from bugs, configuration-level applicative problems, and other issues in the production environment of the Company.

The work is done with support centers around the world, business customers, and internal customers.

The team analyzes three different types of problems (configuration/debug/code), investigates and provides solutions while meeting goals availability (SLA), in close cooperation with R&D teams and product management.

Main responsibilities

Researching, diagnosing, troubleshooting & identifying solutions to resolve customer issues
Analyzing Operational data into business and technical conclusions
Proactively communicate with customers as required, by keeping them informed of incident progress, notifying them of impending changes or agreed outages
Work with multiple business stakeholders to understand and investigate feedback on the service/function/process of the payment system
On-call duty.

Job Requierments

Skills – Qualifications:

Academic degree - an advantage for computer science/computer engineering information systems - also possible for new graduates
Experience in MS SQL: the ability to understand and write complex queries
Analytical skills
Experience with system log analysis
Strong problem solving
Excellent written and verbal communication skills (English)
Ability to work both independently and in a team
High communication skills.

POSITION | Second Level Support Engineer | Position ID: 35.13E

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