Position ID: 35.13E

Second Level Support Engineer

888Sparkware – part of 888 Holdings, one of the world’s most popular online gaming companies, is looking for a highly motivated Second Level Support Engineer to join SLS technical team.

The SLS engineer (Second Level Support) deals with the treatment and solution of various problems from bugs, configuration-level applicative problems, and other issues in the production environment of the Company.

The work is done with support centers around the world, business customers, and internal customers.

The team analyzes three different types of problems (configuration/debug/code), investigates and provides solutions while meeting goals availability (SLA), in close cooperation with R&D teams and product management.

Main responsibilities

  • Researching, diagnosing, troubleshooting & identifying solutions to resolve customer issues
  • Analyzing Operational data into business and technical conclusions
  • Proactively communicate with customers as required, by keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Work with multiple business stakeholders to understand and investigate feedback on the service/function/process of the payment system
  • On-call duty.
Job Requierments

Skills – Qualifications:

  • Academic degree - an advantage for computer science/computer engineering information systems - also possible for new graduates
  • Experience in MS SQL: the ability to understand and write complex queries
  • Analytical skills
  • Experience with system log analysis
  • Strong problem solving
  • Excellent written and verbal communication skills (English)
  • Ability to work both independently and in a team
  • High communication skills.
POSITION | Second Level Support Engineer | Position ID: 35.13E

Privacy Policy

The candidate consent that the information in this Candidate Application and any personal information concerning him/her which is obtained by the Company or from other sources, will be held and managed by the Company or on its behalf, and that the Company shall be entitled to use and transfer such information to third parties, including Company’s affiliates, business partners or contractors/service providers, in Romania or abroad, to the extent required while maintaining your right to privacy. The Company undertakes that the information will be used, and transferred for the purposes related to the recruitment process, including assessment of your qualifications against our work opportunities, verification and reference/background checks, communications with you about the recruitment process and/or your application and/or compliance with applicable laws, regulations, legal processes or enforceable governmental requests.

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