Position ID: 06.915

Help Desk Support Team Leader

The IT Help Desk is the central point of contact for all IT related incidents and service requests. The role of the Support Technician is to provide second support for all company users. Support Technician is responsible for resolving complex support requests with computer hardware, software, meeting room and network systems, as well as meeting customer satisfaction and continuous service delivery demands. Provides research and support for new technologies to be used within our environment. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service. 

Professional Knowledge

  • Installing, configuring and deploying workstations for new employees/broken workstations
  • Troubleshooting computer hardware
  • Assisting and instructing employees at installing and using new devices
  • Operating software deploying system
  • ZOOM App and Zoom Room Knowledge
  • Working with Ticket System and under SLA; Active Directory (User management, Group management, GPO, ); Office 365 (Teams, One drive, Skype, outlook, )
  • Knowledge with MAC IOS and support experience
  • Knowledge with Network (switches, TCPIP, DHCP, VPN, Troubleshoot with sniffer)
  • Installing network printers, troubleshooting
  • Checking security software installed on workstations

Job Requierments
  • Proven work experience as a Help Desk manager more the 2 years in a large global company
  • Team management skills
  • Ability to create support process and working methodology
  • Customer-service oriented with a problem-solving attitude
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Making sure for staff to always provide exceptional customer service
  • Planning and implementing office policies and procedures
  • Measuring and preparing reports on KPIs
  • High level of accuracy and attention to detail
  • Proven experience managing IT infrastructure and services
  • Hands on experience with help desk and remote-control software
  • Excellent written and verbal communications skills

POSITION | Help Desk Support Team Leader | Position ID: 06.915

Privacy Policy

The candidate consent that the information in this Candidate Application and any personal information concerning him/her which is obtained by the Company or from other sources, will be held and managed by the Company or on its behalf, and that the Company shall be entitled to use and transfer such information to third parties, including Company’s affiliates, business partners or contractors/service providers, in Romania or abroad, to the extent required while maintaining your right to privacy. The Company undertakes that the information will be used, and transferred for the purposes related to the recruitment process, including assessment of your qualifications against our work opportunities, verification and reference/background checks, communications with you about the recruitment process and/or your application and/or compliance with applicable laws, regulations, legal processes or enforceable governmental requests.

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